Policy Notification

We recommend booking appointments in advance to receive your preferred date, time and service professional for your services. We require a credit card and phone number at the time of booking in order to reserve your appointment. Please note your card will not be charged if unless in the event of a late cancellation or no-show. If you are booking an appointment using a gift certificate. Please provide the voucher number at the time of booking.

We respectfully ask that you provide us with a 12-hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 12 hour notice, we are often unable to fill that appointment time. This is an inconvenience to your therapist and also means other clients miss the opportunity to receive services they need. For this reason, you will be charged 50% of the service fee for late-cancellations and 50% for no-shows. Please understand that some of our therapists are independent contractors and are not paid unless a service is performed, therefore we strongly adhere to our cancellation policy.

We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 12 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis. Please text 1345-927-8346 or email [email protected].

Our therapists will arrive a few minutes ahead of schedule to allow time to complete any required paperwork as well as answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so often times we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. In return we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.