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Job Description Company Description Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy, and integrated operating rooms. Serving physicians, medical professionals, and patients in 6,000+ hospitals across 121 countries, we’re transforming healthcare to improve the lives of patients everywhere. We employ over 2,000 people across 25 locations worldwide. Our close-knit teams of talented, curious, and authentic individuals work together toward a common goal. Together, we’re dedicated to making an impact. Join and grow with us. Job Description Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery to maximize Image Guided Surgery (IGS) efficiency and usage. Analyze and resolve regional system issues through detailed analysis and critical thinking, utilizing technical training and documentation. Act as regional escalation point and escalate issues in a timely manner. Educate and train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical, and IT staff, on the use of IGS products and services. Use expertise and customer feedback to develop plans for quality improvement. Serve as primary customer liaison, managing site visits, maintaining regular contact, assessing satisfaction and usage, and working to increase revenue through service contracts, spare parts, upgrades, etc. Collaborate with Account Managers to evaluate customer situations, sales projects, and identify sales leads. Distribute knowledge throughout the team using technical expertise. Manage knowledge transfer regarding new developments in Brainlab and competitive IGS products through ongoing training and research. Promote Brainlab Support best practices and address knowledge gaps within the team. Promote IGS products and services at trade shows, including developing reference sites. Report and document complaints according to SOP. Salary Range: $70,000 - $85,000. Note: Nothing in this description alters your at-will employment status. Additional duties may be assigned at Brainlab's discretion. Qualifications B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, Nursing, or equivalent experience. Minimum 1-3 years of experience in a technical support role within a healthcare company or provider. Minimum 1-2 years of customer service experience. Knowledge of surgical procedures, anatomy, and medical terminology. Proficiency in PC software applications, including Microsoft Office. Self-motivated, detail-oriented, with a proven ability to make independent decisions. Additional Information We offer a business casual environment, competitive compensation including medical, dental, life, LTD, STD, and 401k benefits, among others. Visit us at: Brainlab is an equal opportunity employer. All qualified applicants will receive consideration without regard to protected characteristics. COVID-19 vaccination, including boosters, is required for onsite positions, subject to legal exemptions. We participate in E-Verify. For more info, click here . For the EEO Law Poster, click here . If you need assistance or accommodations during the application process, contact [email protected] . #J-18808-Ljbffr ZipRecruiter

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