Job Description

Overview This position is responsible for checking in members and guests upon their arrival to the Club, creating a positive first impression, and maintaining a clean and inviting reception area. Associates are responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrate a positive and professional attitude. Primary Job Functions Greet members and guests upon arrival to the Club Check members in by swiping their membership card Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest Fees Book appointments, program and class reservations for members Provide information regarding Club programming and facilities Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business Reception Desk Oversight Operate cash register Process payments Manage/handle cash and balance cash drawer each shift. Perform opening and/or closing duties, as required Answer and transfer phone calls Cleanliness Assist in maintaining the cleanliness and stock levels of Sports Desk, Lobby area and lobby retail and/or marketing campaign displays Communication and Relationships Communicate timely and follow up, as appropriate Provide membership sales team with guest/prospect lead contact information Active participation in required events, required programs, required meetings and required trainings Other Job Functions Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays Qualifications MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Skills & Knowledge Policies and Regulations — Knowledge of company polices. Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand. Oral Comprehension and Expression — Ability to understand and communicate so others can understand ideas and information. Computer – Ability to utilize spa software program and email communication software, such as Microsoft Outlook. Experience & Education At least one year experience in the hospitality industry or related service position preferred. Working Conditions/ Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position deals with outside personnel such as members and guests on a regular basis with contact in various forms such as in person, phone and email. It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations. Standing is as needed. Job Description Revision This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position. An Equal Opportunity Employer The Bay Club Company (TBCC) provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence. Estimated Base Pay Range $17.81 - $28.85 / hour Other Compensation And Benefits At the Bay Club, we offer programs and perks that cultivate a healthy and active workplace environment. Here are the perks you can expect in your benefits package: Club Membership Competitive Compensation Discounts on club services and amenities Continuing Education Community Involvement Paid Time off* Health Insurance* Offered to Full-Time associates. Full-Time status eligibility starting at 20 average hours of work per week. Additional County Ordinances LA County: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Job Details Seniority level: Entry level Employment type: Part-time Job function: Management and Manufacturing Industries: Hospitality #J-18808-Ljbffr The Bay Club Company

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