Remote Spotify Customer Service Specialist with German and English (Remote within Bulgaria - No Calls) Job at Sutherland, Remote

TlZnelhmamt0aGVEYWRNYjYxeXI3aWhGZkE9PQ==
  • Sutherland
  • Remote

Job Description

Company Description

Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic, multicultural Team for our Spotify client. If you want to become part of an exciting, positive and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you. You will have the chance to meet new colleagues from all over the world, gain broader experience and improve your interpersonal skills throughout the process.

Job Description

Spotify is a leading music streaming service provider, with over 422 million monthly active users as of 2022. It offers digital copyright restricted recorded music and podcasts, including more than 82 million songs. As a freemium service, basic features are free with advertisements and limited control, while additional features, such as offline listening and commercial-free listening, are offered via paid subscriptions. Spotify is currently available in 180+ countries.
You will support Spotify with E-mail support and through a messaging system (non-voice support) – no calls!

Qualifications

  • Good Verbal & Written skills in English language (C1)
  • Valid work-permit to work in the EU
  • Previous Experience in Customer Service is a plus;
  • Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution;
  • Positive attitude and great interpersonal skills, with a “can do” attitude;
  • Ability to present complex information in a simple and understandable way;

Your Tasks

  • Providing Email support for our clients;
  • Answering to ,,How to” and ,,FAQ” questions;
  • Assisting with account and payment-based questions and problems;
  • Providing assistance with troubleshooting;

Additional Information

You will Get

  • Long-term job security with permanent contract;
  • Additional health insurance and life insurance;
  • 24 days of paid annual leave, 3 of which are wellness days;
  • 1.5h paid breaks per day;
  • Food vouchers;
  • Clear career path within the company;
  • Ability to work from home after training in our modern Sofia office;
  • Competitive salary;
  • World-class on-the-job training;

MORE reasons to join our team

  • Fully digital employee services through eSignature;
  • Employee assistance program, including 24/7 access to psychological support;
  • Employee discounts portal, featuring over 20 exclusive discounts;
  • Employee referral program;
  • Rewards and recognition program;
  • Relocation package if you are relocating from another city or country;
  • Multisport card partially covered by the company;
  • In-house learning and development portals with training options for Certification;
  • Multiple events organized in the office for employee engagement as well as wellness initiatives;
  • Gift for birth or adoption;
  • Corporate social responsibility events and team buildings;
  • Exposure to global business knowhow;

All your information will be kept confidential according to EEO guidelines.

Jobicy JobID: 127905

Job Tags

Remote job, Permanent employment, Full time, Contract work, Work at office, Work from home, Relocation, Relocation package,

Similar Jobs

Shanera Grace Bridal & Event Services

Event staff Job at Shanera Grace Bridal & Event Services

 ...Job Description Job Description We are looking for candidates with excellent interpersonal skills for the position of event staff. Event staff is responsible for working under the instructions of SGBES event manager. assuming the role of inspecting equipment for... 

Confident Staff Solutions

Healthcare Recruiter Job at Confident Staff Solutions

 ...Job Title: Remote Recruiter Company Overview: Confident Staff Solutions is a leading staffing and recruitment agency based in...  ...companies in various industries, including technology, finance, healthcare, and more. Our team is dedicated to helping our clients find... 

Marriott International, Inc

Loss Prevention Officer Job at Marriott International, Inc

 ...InformationPay: $24,25 gross per hour, Full-time Year-round position, Free parking, Free shift meal Job Number 25132141 Job Category Loss Prevention & Security Location The Ritz-Carlton Bachelor Gulch, 0130 Daybreak Ridge, Avon, Colorado, United States, 81620 VIEW ON MAP... 

First Student

School Van Driver Job at First Student

 ...implement the most advanced training and technology the transportation industry has to offer. Now Hiring Part-Time Non-CDL Van Drivers in Prairie View, IL - $19/HR Starting Wage Why join as a Van Driver? For many reasons ~$19/HR starting wage; depending on... 

Library of Congress

Editorial Assistant (Vacancy#:VAR003150) Job at Library of Congress

permanent( Open to All ) Editorial Assistant (Vacancy#:VAR003150) Opening Date : August 21, 2025Closing Date : September 5, 2025OPM Control Number : 843967100Vacancy Number : VAR003150LC Organization Unit : Office of the LibrarianGrade : GS-07Series : 1082Minimum...