Job Description
Production Support Manager / Incident Response Specialist
Hybrid - Smyrna, GA (3 Days a Week)
Permanent / Direct Hire
About the Role
Think of this role as the calm expert in the middle of a storm. When Tier 1 and Tier 2 support can't crack a problem, you step in. You'll investigate deeply-understanding how backend services communicate, how mobile apps sync to the cloud, and how firmware behaves on devices. You won't just patch symptoms-you'll uncover root causes and ensure issues don't return.
You'll work closely with engineers, DevOps, and security teams to diagnose incidents, implement solutions, and prevent future disruptions. From monitoring alerts to responding to suspicious ac
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