Job Description

Job Description

Job Description

Patient Advocate

Location: Owasso, OK

Job Description

Assignment Type: 6-week temporary contract

Schedule: Monday–Thursday 8:00 a.m.–5:00 p.m., Friday 8:00 a.m.–12:00 p.m.

Pay: $17–$18 per hour (based on experience)

Primary Job Responsibilities:

• Greet and welcome all patients in a professional and friendly manner.

• Schedule appointments, register patients, and update patient information regularly.

• Answer phones, triage calls, and assist with customer requests, including medication refills.

• Monitor fax and voicemail folders throughout the day.

• Manage front office duties including light cleaning, stocking and ordering supplies, and coordinating with pharmacy reps (lunches, samples).

• Process payments, run daily patient invoice reports, and complete missed invoices.

• Scan and organize documents.

Experience/Education Requirements:

• 2+ years of clerical experience in a medical office setting preferred.

• High school diploma required.

Qualifications:

• 2+ years of proven administrative experience (healthcare preferred).

• Excellent verbal and written communication skills and professional phone etiquette.

• Ability to build positive relationships with patients, physicians, and clinic staff.

• Positive, personable, and patient-focused in all communication.

• Strong time management skills with the ability to prioritize tasks independently.

• Proficient in Microsoft Office and other computer systems.

• Excellent attention to detail and strong organizational skills.

• Professional appearance and demeanor.

• Experience with patient scheduling and triaging calls in a medical office setting.

• Team-oriented mindset.

Physical Demands:

• Primarily sedentary role with occasional standing and movement throughout the day.

• Light lifting, up to 20 lbs.

• Some twisting, turning, reaching, stooping, or kneeling.

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#HP

* Assist patients in obtaining services, understanding policies and making health care decisions.
* Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
* Interview patients or their representatives to identify problems relating to care.
* Refer patients to appropriate health care services or resources.
* Maintain knowledge of community services and resources available to patients.
* Explain policies, procedures, or services to patients using medical or administrative knowledge.
* Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
* Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
* Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
* Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
* Analyze patients' abilities to pay to determine charges on a sliding scale.
* Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
* Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
* Teach patients to use home health care equipment.

Job Tags

Hourly pay, Temporary work, Work at office,

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