Job Description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Application Support Analyst

As an Application Support Analyst at Fiserv, you will thrive in a dynamic, professional, and customer-oriented environment, providing essential support for large enterprise financial institution clients. Your role involves addressing technical client server questions and resolving complex issues within Windows/SQL network environments connected to IBM iSeries. You'll collaborate closely with our Application Analysts to solve challenges with hosted applications and assist clients through Webex sessions. Identifying opportunities to enhance the client experience and drive business results is key in this position.

This role offers a wealth of learning opportunities.

Basic Responsibilities:

• Provide software installation and support services for Signature clients and internal employees.
• Deliver daily technical support for Signature client server products/applications, coordinating with other departments when necessary for problem resolution.
• Install and support Microsoft Windows based applications, SQL Server, and IIS related to Signature client server applications.
• Diagnose and resolve complex functional and operational issues with limited supervision.
• Demonstrate a solid understanding of technical troubleshooting approaches, tools, techniques, and the ability to anticipate, recognize, and resolve technical problems.
• Offer second-level support to clients, maintaining regular contact through phone and written communication via the client portal.
• Ensure the successful and timely completion of assigned special projects and requests.
• Provide testing support for new product releases while being a self-motivated individual eager to learn and support.
• Assist in the maintenance, deployment, and documentation of a lab environment for installation and product testing.
• Document technical requirements and issues, and provide on-call and after-hours support as scheduled.

Required and Preferred Qualifications:

• Minimum of 2-5 years' experience, preferably supporting software and applications in a banking or financial services environment.
• Troubleshooting applications.
• Network analysis and ability to read networking diagrams
• Proficiency in one or more modern programming languages (e.g., JavaScript, SQL, PowerShell).
• Experience with monitoring tools like Splunk, Dynatrace, and Moogsoft.
• Proven capability in delivering customer service to B2B clients.
• Flexibility to provide , on-call, and maintenance hour support as needed.
• Strong interpersonal and communication skills, maintaining a professional presence at all times.

Why Join Us:

At Fiserv, you'll be part of a global leader in Fintech and payments, playing a crucial role in moving money and information in transformative ways. Join us to make a lasting impact and be at the forefront of financial innovation. Apply now and help shape the future of financial services technology at Fiserv!

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Salary Range

$60,000.00 - $105,600.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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