Job Description

NAC Cargo Sales Manager

Founded in 1956, Northern Air Cargo (NAC) is Alaska's largest all-cargo airline, providing air freight and charter services across Alaska, the continental U.S., and South America. NAC is known for its dedication to safety, customer service, and operational excellence, specializing in transporting a variety of cargo, including hazardous materials, oversized freight, and live animals. NAC is a proud member of Saltchuk Aviation, a family of air cargo and aviation service companies dedicated to connecting communities through safe, dependable, and mission-driven logistics.

As a part of Saltchuk Aviation, NAC offers a competitive and comprehensive benefits package that includes:

• Competitive salary and performance incentives
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Employee Assistance Program (EAP)
• Tuition reimbursement and professional development
• Travel privileges on affiliated carriers
• Inclusive and community-focused workplace culture

The Cargo Sales Manager will be an individual contributor responsible for creating and maintaining excellent relationships with high-value business customers. The role involves promoting and selling air cargo services to and from rural Alaska and building brand loyalty within assigned geographical territories and industries. The manager will develop and retain account relationships, secure new business by providing excellent customer service, and promote the NAC brand to maximize revenue. This person will offer the best possible customer experience and provide hands-on explanations of services and shipment status as needed.

Duties:

• Travel throughout the assigned territory to call on existing and prospective customers to gain an in-depth understanding of the territory and industry, solicit NAC business, and build brand recognition and loyalty.
• Coordinate and participate in community and customer appreciation events and represent NAC at trade association meetings and conventions in Anchorage and rural Alaska.
• Propose and assist in the regular maintenance of pricing programs for customers.
• Assist in developing new pricing structures, products, and services to address customer needs.
• Partner with the customer relations team to ensure strong customer relationships and superior customer service.
• Assist the team in preparing quotes, bids, contracts, and customer relationship management as necessary.
• Participate in strategic planning efforts with marketing and community affairs staff and in the implementation of the department's sales plan.
• Monitor freight movement for key customers and work closely with operational departments to meet customer expectations.
• Respond to customer questions and requests and follow up with proposals to offer solutions that increase revenue.
• Track, report, and document customer meetings and contact, and provide regular verbal and written updates on accounts.
• Gather market and industry information for NAC's strategic use.
• Prepare and present quarterly performance reports for senior management.
• Stay current with key industry and economic trends throughout Alaska.
• Other duties may be assigned.

Position Qualifications and Requirements:

To successfully perform this job, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

• A high school diploma or a general education degree (GED) is required.
• A college degree or equivalent experience in business, marketing, transportation, or logistics is required.
• A valid Driver's License is required.
• Experience as an outside business-to-business account representative is preferred.
• Familiarity with Alaska's rural communities and Anchorage's business community is a plus.
• A working knowledge of airfreight charter operations and services is preferred, but not necessary.

Other Skills:

• Excellent verbal and written communication skills are required.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, subordinates, other employees, customers, and the general public.
• Must be able to manage multiple priorities, prioritize, multi-task, and work independently.
• A thorough understanding of strategic business planning, sales, marketing, and community relations is a must.
• An understanding of, or a willingness to learn, air freight rates and tariffs is required.
• Excellent customer service and selling skills are required.
• Strong computer skills with the ability to use standard software applications and proficiency in Windows and MS Office Suite (Outlook, Word, PowerPoint, and Excel).
• Ability to use Excel and other table-based information for account analysis, rate evaluation, and pricing.
• Ability to exercise professional judgment and make logical and rational decisions.
• Ability to identify customer solutions and work creatively in a remote environment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to stand and walk. The employee is also required to sit at a computer for extended periods. A willingness to travel to rural Alaska and outside the state for 1-3 days per trip (10-30% of the time) is required.

The intent of this description is to provide a representative summary of the major responsibilities and results expected by people assigned to this job. This is not an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. Incumbents may be required to perform other job-related tasks not specifically presented in this description.

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