Job Description

Job Description

Job Description

Position Summary

The Medical Office Specialist serves as the first point of contact for our patients, setting a welcoming and professional tone for every visit. This role is essential to the smooth operation of our front office, requiring a blend of exceptional customer service and administrative expertise to manage patient flow, scheduling, financial transactions, and record keeping.

Essential Job Functions

• Patient & Visitor Relations: Greet patients and visitors warmly upon arrival. Communicate any expected delays and manage the waiting room environment to ensure patient comfort.

• Patient Check-In/Out: Verify and update all patient demographic information, and scan identification and insurance cards into the EMR system.

• Appointment Management: Schedule, cancel, and reschedule patient appointments. Coordinate ancillary testing and outgoing referrals to other physicians' offices.

• Insurance & Referrals: Verify patient insurance and coordinate patient referrals. Ensure all necessary pre-certifications and prior authorizations are received and documented.

• Financial Duties: Collect co-payments, deductibles, and co-insurance, providing receipts for all payments. Accurately prepare and balance the daily payment log.

• Communication: Answer incoming calls, take messages, and direct calls to the appropriate personnel. Use proper phone etiquette and professional grammar in all interactions.

• Medical Records: Prepare and maintain patient medical charts. Assure all necessary insurance verification forms are placed within the patient's chart.

• Administrative Support: Maintain an inventory of office and medical supplies, receive and sort mail, and assist with general office duties. Cross-train to provide lunch and break relief for other administrative staff.

• HIPAA Compliance: Maintain strict compliance with HIPAA confidentiality standards when handling all patient information.

• General Responsibilities: This is not an exhaustive list of duties. The employee may be required to perform other duties as assigned by a supervisor, manager, or physician.

General Qualifications

Education:

A High School Diploma or equivalent is required.

Experience:

A minimum of one year of experience as a healthcare receptionist or in a similar medical office role is preferred.

Skills:

• Excellent verbal and written communication skills with a pleasant and professional demeanor.

• Strong organizational skills and exceptional attention to detail.

• Proven ability to multitask and function effectively in a fast-paced, at times stressful, environment.

• Proficient in accurate data entry and competent in using standard office equipment.

• Ability to handle cash and payment transactions responsibly.

Physical Requirements

▪ Ability to stand, walk, and sit for an extended period of time.

▪ Ability to communicate in English.

▪ Ability to see within normal parameters.

▪ Ability to hear within normal range.

▪ Ability to use hands, arms, and legs within the specifications of the job.

About Southpoint Surgery Center

At Southpoint Surgery Center, we believe a great workplace for our team leads to a superior experience for our patients. Our modern facility provides a safe and supportive environment where staff can thrive. We are a team committed to excellence and integrity, utilizing cutting-edge technology to deliver high-quality, cost-effective surgical care. Join us in making a real difference in the lives of our patients and the healthcare community.

Required Availability

This position requires availability to work on weekdays between 6:00 a.m. and 5:00 p.m. You will be scheduled for shifts within this time block.

Job Tags

Work at office, Shift work, Weekday work,

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