Job Description

Job Description

Job Description

Overview/ Responsibilities:

The largest Automotive retailer in the world is looking for ITS Support Specialists / Field Engineers to support their 330 dealerships across North America.

• The Support Engineers will start their day by reviewing system health reports and addressing any urgent IT issues.
• They ensure the smooth operation of Windows hardware and software and troubleshoot any Cisco device issues as well.
• A significant part of the role involves traveling to dealerships within your metropolitan area to handle on-site issues and prevent potential IT problems.
• You will also work on network improvements and preventative maintenance tasks.
• You'll end your day by documenting work and communicating the day’s IT issues and resolutions to stakeholders, with action items to come or that have been completed.
• This role requires a proactive approach, strong problem-solving skills, and frequent travel.
• The goal is to not just fix IT issues, but to anticipate and prevent them, ensuring system efficiency and security.
• Any travel for this role is expensed through the company as well!

Must Haves:

-5+ years of Field Engineer or ServiceDesk Tier II experience

-5+ years of Windows Hardware Support experience

-5+ years of basic desktop support (windows)

-5+ years of switch and router experience

-5+ years of Azure AD experience

-5+ years of Cisco telephony experience

-5+ years of ServiceNow ticketing system experience

-5+ years of remote management software experience

Plusses:

-Experience with printer troubleshooting

-Experience with multifactor authentication (MFA)

-ITIL Certification

-Experience working across numerous locations

-Experience updating scripts through windows

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