Job Description
Job Description
Job Description
Overview/ Responsibilities:
The largest Automotive retailer in the world is looking for ITS Support Specialists / Field Engineers to support their 330 dealerships across North America.
- The Support Engineers will start their day by reviewing system health reports and addressing any urgent IT issues.
- They ensure the smooth operation of Windows hardware and software and troubleshoot any Cisco device issues as well.
- A significant part of the role involves traveling to dealerships within your metropolitan area to handle on-site issues and prevent potential IT problems.
- You will also work on network improvements and preventative maintenance tasks.
- You'll end your day by documenting work and communicating the day’s IT issues and resolutions to stakeholders, with action items to come or that have been completed.
- This role requires a proactive approach, strong problem-solving skills, and frequent travel.
- The goal is to not just fix IT issues, but to anticipate and prevent them, ensuring system efficiency and security.
- Any travel for this role is expensed through the company as well!
Must Haves:
-5+ years of Field Engineer or ServiceDesk Tier II experience
-5+ years of Windows Hardware Support experience
-5+ years of basic desktop support (windows)
-5+ years of switch and router experience
-5+ years of Azure AD experience
-5+ years of Cisco telephony experience
-5+ years of ServiceNow ticketing system experience
-5+ years of remote management software experience
Plusses:
-Experience with printer troubleshooting
-Experience with multifactor authentication (MFA)
-ITIL Certification
-Experience working across numerous locations
-Experience updating scripts through windows
Job Tags
Remote work,