IT Help Desk Support Specialist - Dallas, Texas $12426 Job at Actus consulting, Dallas, TX

TjFnNFdQam50UkNQYnRFVjdWK3I2Q3RQZUE9PQ==
  • Actus consulting
  • Dallas, TX

Job Description

Seeking a detail-oriented and customer-focused IT Help Desk Support Specialist with Japanese-English bilingual proficiency. This role provides technical assistance to end-users, ensuring smooth IT operations across hardware, software, and network systems. The ideal candidate will combine strong problem-solving skills with cultural and linguistic fluency to support both Japanese and English-speaking teams.

Key Responsibilities

Technical Support
• Respond to IT help desk inquiries via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues for end-users.
• Escalate complex problems to higher-level support when necessary.

Bilingual Communication
• Provide clear and professional support in both Japanese and English.
• Translate technical information and documentation between languages.
• Facilitate communication between global teams and Japanese stakeholders.

System & Application Support
• Assist with installation, configuration, and updates of company systems.
• Support Microsoft Office, collaboration tools, and enterprise applications.
• Maintain user accounts, permissions, and access rights.

Documentation & Reporting
• Record incidents, resolutions, and updates in the ticketing system.
• Create bilingual user guides and FAQs for common IT issues.
• Provide feedback to improve IT processes and user experience.

Qualifications
Education & Experience
• Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred.
• 1–3 years of IT support or help desk experience.

Skills & Competencies
• Native or fluent proficiency in Japanese and English (spoken and written).
• Strong troubleshooting skills for hardware, software, and network issues.
• Familiarity with Windows, macOS, and mobile device support.
• Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira).
• Excellent interpersonal and customer service skills.

Preferred
• Knowledge of Active Directory, Office 365, and VPN technologies.
• Prior experience supporting international teams.
• IT certifications (CompTIA A+, Microsoft, Cisco) a plus.

Job Tags

Work at office,

Similar Jobs

Software Guidance & Assistance, Inc. (SGA, Inc.)

Apple Global Mobility Support Job at Software Guidance & Assistance, Inc. (SGA, Inc.)

 ...Assistance, Inc. (SGA), is searching for an Apple Global Mobility Support Specialist for...  ...end-users, while providing white glove service Working closely with the compliance department...  ...team built on these core values: customer service, employee development, and quality... 

Prep Academy Tutors

Spanish Tutor Job at Prep Academy Tutors

 ...pay higher wages than the industry average. Job Summary Prep academy tutors is looking for an early education and elementary Spanish tutor, able to work weekends in home in Hoboken. A qualified candidate is fluent in Spanish and has experience teaching Spanish.... 

DSV Air & Sea

Forklift Driver Job at DSV Air & Sea

 ...Driver Time Type: Full Time POSITION SUMMARY The Warehouse Associate is responsible for operating a forklift and other material handling equipment for the purpose of shipping, receiving, and picking. Activities may include but are not limited to loading or... 

Squeeze Massage

Licensed Massage Therapist Job at Squeeze Massage

 ...Squeeze is a feel-good company designed to revolutionize the massage experience, from our forward-thinking technology to our dedication...  ..., and our goal is to be the best employer brand for massage therapists nationwide. We work to foster an inclusive environment, where... 

Labor Finders

Administrative Assistant/Bookkeeper Job at Labor Finders

 ...Maintaining calendars Peneral office duties, which includes answering phones, typing, filing and scheduling appointments. Microsoft Excel, Word, Outlook, etc. Must be detailed oriented and highly organized to ensure deadlines are met . Candidate should have...