Incident Manager Job at Triumph, Dallas, TX

TTE4NFcvam10UktKWnRBWjZGaXY2eXRMZUE9PQ==
  • Triumph
  • Dallas, TX

Job Description

Incident Manager Location Dallas, TX  (South Dallas area) :

TriumphX provides a concentration of technology and project management resources the members of the Triumph Financial portfolio of brands - TriumphPay, Triumph and TBK Bank - via a shared service model. We're looking for top tech and project management talent to analyze, recommend and build strategic solutions that support Triumph Financial's mission to become a world-class, market-leading financial and technology company.

Position Summary

We are looking for a dynamic incident manager to join our Major Incident Management team. In this role, you'll oversee leading the incident management process to resolution and restoring our company's provided IT operations and services swiftly. You will also log and categorize recurring incidents to improve incident management protocols.

To be a successful incident manager, you should have excellent communications skills with an aptitude for technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain judicious during major incidents.

Essential Duties & Responsibilities

  • Overseeing the incident management process and team members involved in resolving the incident.

  • Prioritizing incidents according to how soon the application/service should be recovered (urgency) and influence on the business (impact).

  • Responding to a reported application/service incident and initiating the incident management process.

  • Ensure the closure of all resolved and end-user-confirmed Incident records.

  • Ensure traction and report daily on the progress of Problem Reports.

  • Guide the various support teams about the incident process.

  • Feed into the monthly Service Reviews, including full summaries of all Major Incidents for the respective months.

  • Communicating with upper management if major incidents are found in the IT systems.

  • Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation efforts within the agreed timescales.

  • Provide operational metrics for all incidents and problems, Mean Time to Restore, Mean Time to Repair, aging, status, and root cause analysis.

  • Demonstrate flexibility in working hours as required by the business. In future state of 24/7 support.

Experience & Education

  • Bachelor's degree in information technology, engineering, or a related field.

  • At least three years' experience working in IT service management, or a similar role.

  • Strong knowledge of ITIL and IT service management platforms.

  • Experience working with IT systems and applications.

  • Excellent communication, negotiation, and stakeholder management skills, with the ability to effectively collaborate with both technical and non-technical stakeholders.

  • Ability to analyze a high volume of technical data and work in a fast-paced environment.

  • Strong problem solving, analytical, and time management skills.

Work Environment

The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).

  • Ability to work in a confined area.

  • Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.

  • Specific vision abilities are required by this job due to computer work.

  • Light to moderate lifting is required.

  • Regular, predictable attendance is required.

Triumph Financial, Inc. and its subsidiaries (hereafter the “Company”) is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment against all employees and applicants for employment based on race, color, sex, gender, age, religion, creed, covered veteran status, military service, national origin or ancestry, ethnicity, sexual orientation, gender identity, gender expression, transgender status, actual or perceived physical or mental disability, genetic information, citizenship or immigration status, marital status, pregnancy, childbirth, or related medical conditions, reproductive health decision making, or any other characteristic protected by law. Equal employment opportunity applies to all terms and conditions of employment, including, without limitation, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. XJ6

Job Tags

Full time, Work at office,

Similar Jobs

Dennis & Co. Auto Group

Chief Revenue Officer Job at Dennis & Co. Auto Group

 ...Job Description Dennis & Co. Auto Group, Inc. is a leading automotive dealership network in the Metropolitan New York region, featuring a diverse portfolio of 13 brands across 11 locations. Our commitment to excellence extends beyond vehicle sales to include collision... 

广东实验中学预科中心

World/US History or Social Science Teacher in Guangzhou Job at 广东实验中学预科中心

We are recruiting experienced teachers for world history, U.S. history and social science. Our students are preparing for admission to colleges in the United States, and teachers of American nationality, but other nationalities are also considered.

UP Health System - Marquette

Registered Nurse (RN) - Adult Psychiatric Unit, Nights Job at UP Health System - Marquette

 ...Registered Nurse (RN) - Adult Psychiatric Unit, Nights at UP Health System - Marquette summary: The Registered Nurse (RN) in the Adult Psychiatric Unit works night shifts providing specialized psychiatric care, medication administration, patient monitoring, and coordination... 

Sunon Furniture

Warehouse Supervisor Job at Sunon Furniture

 ...Description We are looking for a highly organized and proactive Warehouse Supervisor to lead and oversee our warehouse operations. The...  ..., including devanning (unloading containers) and loading (shipping goods to our customer) . Ensure accurate and efficient... 

Winter Park Resort

Bartender - Summer & Winter Seasons Job at Winter Park Resort

 ...equipment rentals, pro-deals, and more POSITION SUMMARY: The Bartender provides courteous, professional service to guests while...  ...standards; attend staff meetings and check for special events. Assist with general cleaning, restroom upkeep, and restocking...