Job Description

Job Opportunity at Fiserv

Calling all innovators find your future at Fiserv. We are a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Implementation Analyst

What Does a Successful Implementations Analyst, Professional Do?

As an Implementations Analyst, Professional at Fiserv on the Bank Solutions eCommerce and Business Banking implementation team, you will be instrumental in implementing, training, consulting, and supporting our software solutions. Whether part of a larger conversion project or a single product installation, you will build meaningful relationships across various Fiserv groups to deliver successful client implementations.

What You Will Do:

• Lead multiple implementation projects for Fiserv clients via phone, email, and web-based contact channels with minimal supervision.
• Thoroughly track, organize, document, and communicate all product implementation activities for each client.
• Act as a liaison between various parties for projects involving multiple product offerings or interfaces with Fiserv and third-party vendors.
• Develop and maintain a full understanding of Fiserv products and services while staying abreast of relevant industry trends and best practices.
• Resolve moderate product and/or technical issues as a subject matter expert.
• Walk clients through setup, testing, and procedures, including conducting training and client presentations.
• Provide after-hours support occasionally and adjust work hours as needed to support client implementations.
• Assist with documentation and review of implementation procedures, including data mapping, code validations, and go-live support.

What You Will Need To Have:

• 2+ years of experience with customer-facing projects or in a client support role.
• Experience in the financial services industry.
• Proficient in core computer skills, including Microsoft Office, moving files between systems, and basic Windows operations.
• High school diploma and/or equivalent military experience.

What Would Be Great To Have:

• Degree in Computer Science, Management Information Systems, Finance, Accounting, or Business.
• Experience with Fiserv core or online banking systems.
• Strong time management skills to juggle multiple projects and meet deadlines effectively.
• Strong research and analytical skills to solve issues and determine appropriate client options.
• Basic understanding of networking and data communication.

Perks At Work:

• We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program, where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Job Tags

Similar Jobs