Job Description
Job Description
As a Health Coach, you will be a trusted partner to patients, helping them understand their conditions, stay engaged in their care, and take practical steps toward better health. You’ll work closely with a care team of clinicians to coordinate care and support patients holistically.
Key areas you’ll add value
- Conduct one-on-one coaching sessions in homes or community settings, building trusted relationships with up to 20 patients each week.
- Educate patients about chronic conditions such as diabetes, COPD (Chronic Obstructive Pulmonary Disease), asthma, CHF (Congestive Heart Failure), and hypertension.
- Motivate and empower patients through goal setting, accountability, and culturally sensitive health coaching.
- Help patients engage or re-engage with primary care, including scheduling visits and ensuring follow-up after hospitalizations.
- Support care coordination by reviewing charts, confirming appointments, and helping patients prepare for visits.
- Guide patients in identifying and accessing community, health plan, and government resources (e.g., food assistance, housing, transportation) using resource directories and other tools.
- Document patient encounters and progress accurately in our internal database-Salesforce to inform the broader care team.
- Collaborate with Nurse Practitioners and Social Workers to facilitate case reviews and support patients with complex needs.
- Communicate patient risks or complications promptly to clinical team members for follow-up and triage.
- Support other tasks as needed to best meet the needs of the patient, their primary care provider, or the care team
What you’ll bring
- 2+ years of experience in customer service, community work, teaching, case management, or other people-centered roles.
- High School diploma or GED required (some college or healthcare experience preferred).
- Strong interpersonal and organizational skills; able to build rapport quickly and follow through consistently.
- Comfort with technology and adaptability, experience using systems like Salesforce or willingness to learn.
- Ability to work independently and collaboratively across a care team.
- Commitment to health, wellness, and supporting others in achieving their goals.
- Local travel on a regular basis - required (up to 70%) within the surrounding community.
Who we’re looking for
- Empathetic, humble, and conscientious—you inspire trust and motivation in others.
- Comfortable with change and ambiguity; self-directed and adaptable in a fast-paced environment.
- A practical problem solver who acts quickly and thoughtfully to move work forward.
- Skilled at building authentic connections with people from all walks of life.
- Curious, open to feedback, and driven by continuous learning.
- A strong ambassador for Diverge Health’s mission, values, and purpose.
Job Tags
Local area,