Join Our Team as an ENT Surgery Scheduler at North Valley ENT!
Position: ENT Surgery Scheduler
Who We Are:
At North Valley ENT , we are dedicated to providing exceptional healthcare services to our patients. Our team of experienced ENT specialists and healthcare professionals work collaboratively to offer comprehensive and compassionate care. As a Surgery Scheduler , the ideal candidate is a strong communicator, thrives in a fast-paced medical environment, and has experience coordinating surgical procedures, insurance authorizations, and patient support.
Essential Duties and Responsibilities:
Scheduling & Coordination:
Schedule all office-based. ASC, and hospital-based ENT surgeries and procedures per provider orders
Verify appropriate CPT and ICD-10 codes match the scheduled procedure
Coordinate surgery dates, times, and locations with providers, surgical facilities and patients
Confirm surgery details with patients, including arrival time, and transportation needs
Obtain required prior authorizations and verify insurance coverage before surgery
Work denials for surgery, schedule peer-to-peer
Make sure pre-op orders are entered in by Medical Assistants
Ensure all surgical documentation is completed and uploaded to the electronic health record (EHR)
Coordinate with reports and obtain equipment when necessary
Patient & Provider Communication:
Serve as the main point of contact for patients regarding surgery scheduling, rescheduling, or cancellations
Maintain regular communication with providers and clinical staff regarding changes or updates to surgical schedules
Coordinate with referring providers, hospitals, and anesthesia teams as needed
Handle patient questions and concerns promptly and professionally
Administrative Duties:
Track pending surgeries, authorizations, and pre-op clearances to ensure timely completion
Monitor the surgery schedule daily to identify and resolve potential conflicts
Maintain accurate logs and reports of scheduled and completed procedures
Schedule first follow up appointment
Maintain confidentiality and compliance with HIPPA regulations
Check voicemails
Competency: To perform this job successfully, an individual should demonstrate the following competencies:
Customer Service: responds promptly to patient and provider needs; always maintains professionalism
Attention to Detail: ensures accuracy in scheduling, documentation and communication
Problem Solving: identifies and resolves scheduling conflicts efficiently
Dependability: follows through on commitments and meets deadlines consistently
Teamwork: works collaboratively with providers, clinical, and administrative staff to ensure optimal patient care
Qualifications:
Education: high school diploma or equivalent required
Knowledge of medical terminology, CPT/ICD-10 coding, and insurance authorization processes
Strong computer and EHR skills
Excellent communication, organization, and multitasking abilities
Ability to maintain professionalism in high-stress situations
Physical Requirements:
Prolonged periods of sitting and working at a computer
Ability to handle a high volume of calls and interactions daily
Work Environment:
Fast-paced medical office environment
Direct interaction with patients, providers, and other clinical staff