Job Description
We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)
Our Mission:
To actively connect people to their next great opportunity.
Who We Are:
ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.
Summary of Job:
Accountable for comprehending, researching, and addressing Employer and Job-Seeker questions and concerns. This role is dedicated to helping ZipRecruiter customers achieve success in their recruitment efforts.
What You'll Do:
Must be located in the Phoenix, AZ metro area.
Schedule may include weekends/nights.
Answers inbound Employer and Job-Seeker phone calls and processes all basic
support inquiries. Properly transfers calls to appropriate teams and departments.
Handles a large volume of Sales and Support inquiries via chat and email. Forwards inquiries as needed.
Performs troubleshooting for site issues and functionality.
Maintains high service levels as established by the department.
Meets or exceeds established metrics and performance goals including productivity and quality of activities.
Promotes ZipRecruiter site features and products (TrafficBoost, Resume Database, etc.).
Processes plan upgrades and downgrades at the user's request.
Assesses potential Terms of Use and Product Guidelines violations and forwards pertinent information to the Compliance Department.
Learns and develops the internal Knowledge Base of the evolving ZipRecruiter product.
What You'll Need:
Passionate about Customer Service
Prior work in B2B preferred
Detail-oriented, organized, and an expert on time management
Passionate, optimistic, and a team player
Easily builds rapport and establishes relationships with customers and colleagues
Coachable. Listens to and implements feedback from Supervisor
Listens patiently. Will probe and clarify to get necessary details from customers
Flexible work schedule is needed
As Part of Our Team You'll Enjoy:
Category: Customer Service
The US base salary for this full-time position is $21.00/HR.
Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.
ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.
Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: -applicant-privacy-notice
...an approachable and professional image in personal appearance, manner, and demeanor. Maintain the cleanliness and organization of pool area. Acknowledge and greet all guests with utmost courtesy and urgency, to assist. Monitor use of the slide and ensure safety...
Were looking for an artist in disguise, a jack-of-all-trades, or better yet, a Host/ Hostess! That someone special will be the first impression our customers have and the lasting impression of customer service they leave with. In this role all about social connection...
A local gas station in Virginia, Minnesota seeks a permanent full-time employee. Responsibilities include assigning sales workers, training staff, and managing inventory. Candidates should possess a high school diploma and have 1-2 years of experience in a similar role...
...Opportunities for Advancement: Take your career to the next level with opportunities for growth within our expanding organization.... ...billable) hours Directly supervise, train and support BTs, from entry-level to advanced, to successfully exhibit the necessary confidence...
...profit organization that was founded in 1970, is hiring Full-time Virtual Assistant Monday through Friday, 8:30 AM to 5:00 PM, at multiple... ...high school diploma (or GED) and at least one year's experience working in a medical setting and be able to type at least 60 words...