Job Description

RemX is seeking A high volume Remote Bilingual Call Center Reps experienced within a customer service environment. You’ll need to be efficient, productive, and thorough when dealing with members over the phone. Strong computer and software navigation skills are critical. You should also be strongly patient-focused and adaptable to changes.

• Title: Remote Call Center Rep (Must be flexible to work evening shifts)
• Employment Type: Contract (60–90-day Contract with the possibility to go Perm.)
• Salary: $18 Bilingual- Spanish & English
• Start Date: 12/15
• Location: Remote
• Business Hours: Monday-Sunday 8am-12am Every other Weekends during business needs (Must be flexible and open to work evening 8-hour shifts)

Job Components and Primary Responsibilities:

• Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers
• Serve as a single point of contact for the customer and form a strong relationship to support them
• Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
• Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future needs or potential opportunities to improve the experience
• Respond to and own consumer inquiries and issues
• Conduct proactive research on assigned member accounts to identify service issues
• Identify gaps in processes and work closely with other departments for process improvement
• Provide education and status on previously submitted pre-authorizations or pre-determination requests
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance

Required Qualifications:

• GED / High School Diploma (or higher) REQUIRED
• 1+ year experience in customer service within the same company REQUIRED
• Strong computer skills

Will need background and education verification

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